CANCELLATION AND NO-SHOW POLICIES
You consent to the following:
If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance.
I agree to pay $45 if I give less than 24-hours’ notice.
I agree to pay the full session rate if I give 2-hour’s notice or less, or if I miss an appointment without giving notice.
If within 24 hours of my session, I develop a contagious illness or have a sudden unplanned health or personal emergency rendering me unable to make my appointment, I will inform San Luis Chronic Pain Therapies right away, and the vacancy is unable to be filled, I agree to pay the cancellation fee ($45) or full session fee (if less than 2-hours notice) unless an exception is granted at the discretion of San Luis Chronic Pain Therapies.
I understand that if I arrive late (15 minutes past your appointment time) the therapist can only give me whatever time remains of my hands-on massage time. I still agree to pay for the full length of the session.
I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests before, during, or after my massage. It is up to me to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable so that adjustments can be made.
I understand that my therapist wants my HONEST feedback - positive or negative - and doesn’t take offense to it.
Collection of your Personal Information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Sharing Information with Third Parties
San Luis Chronic Pain Therapies does not sell, rent or lease its customer lists to third parties.
San Luis Chronic Pain Therapies may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to San Luis Chronic Pain Therapies, and they are required to maintain the confidentiality of your information.
San Luis Chronic Pain Therapies may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on San Luis Chronic Pain Therapies or the site; (b) protect and defend the rights or property of San Luis Chronic Pain Therapies; and/or (c) act under exigent circumstances to protect the personal safety of users of San Luis Chronic Pain Therapies, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by San Luis Chronic Pain Therapies. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the San Luis Chronic Pain Therapies website.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
San Luis Chronic Pain Therapies does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Changes to this Statement
San Luis Chronic Pain Therapies welcomes your questions or comments regarding this Statement of Privacy. If you believe that San Luis Chronic Pain Therapies has not adhered to this Statement, please contact San Luis Chronic Pain Therapies at:
San Luis Chronic Pain Therapies
211 Tank Farm Rd Ste A
San Luis Obispo, California 93401
Effective as of March 08, 2021